Visitor Information

Welcome to Franklin Regional Medical Center.

We take tremendous pride in creating an atmosphere that provides the best in available healthcare and a healing environment for our patients. Our patients are our #1 priority. We need your help and cooperation in achieving the best results for our patients.

General Visitor Guidelines

At Franklin Regional Medical Center, the healthcare needs and comfort of our patients come first, and we ask for the understanding and cooperation of all visitors in meeting those needs.

• Visitors should enter and leave the hospital as quickly and as quietly as possible.

• Visits should be short, comforting and reassuring to the patient.
• Visiting hours are between 8:30am and 8:30pm daily, except in specialty areas.
• Please limit the number of visitors to two per patient at any time.
• Children may not be left unattended in the waiting rooms.
• Many patients have very low resistance to common infections.  Visitors with cold symptoms (sneeze, cough, etc.) are asked to avoid visiting.
• At times it may be necessary to restrict visitors for a particular patient.  A "Precaution" sign will be posted on the patient's door.  If you have any questions about these precautions, please ask the nurse before you enter the room.
• Patients can receive telephone calls between 8:00am and 9:00pm daily.  The main number is (919) 496-5131.  Calls after 9:00pm or prior to 8:00am will not be forwarded to patient's rooms.
• All calls will be transferred to the Nurse's Station.  It will be determined by the nurse if the call may be transferred to the patient.

Medical/Surgical Unit

The Medical/Surgical Unit is located on the second floor, ext. 8402. A wide variety of patients are cared for on the Medical/Surgical units.  Patients are admitted via the Admissions Department or the Emergency Department. Patients admitted to the Medical/Surgical Unit are typically in need of respiratory, cardiac, multi-system care or receive needed post-operative care.

Intensive Care Unit

Our Intensive Care Unit (ICU) provides intensive nursing observation and care.  The visiting times on this unit are carefully scheduled to coordinate with treatments, rest periods and physician visits.

• Visitors are limited to two visitors at a time per patient.
• No children under 12 are permitted to visit the ICU.
• The ICU waiting area is located adjacent to the ICU, please call ext. 8404 and check with nursing staff prior to entering the Intensive Care Unit.

We understand your concern for your family member in the ICU.  It will help if you choose a family spokesperson that may call the unit for information and then share with other family members.  Please encourage well-meaning friends and relatives to contact this person.

Progressive Care Unit

This unit is designed to care for patients needing close monitoring but not intensive care. Patients who may require monitoring or require a specific level of care are appropriate for the Progressive Care Unit.  This unit is also called the telemetry unit, which allows patients needing cardiac/heart monitoring the ability to be monitored and mobile within a specific distance of the unit.

Franklin Regional Therapy Center

The Therapy Center provides a complete array of therapy services.  The Center is adjacent to the Hospital in the Medical Arts Building.  Along with outpatient services, the Therapy Center also provides a full compliment of inpatient services including; Physical, speech and occupational therapies.

Staying Overnight with a Patient

Under special circumstances, a patient may benefit from having a family member or friend stay
overnight. The nursing staff will make the necessary arrangements to make your stay comfortable. A parent of a pediatric patient is required to stay with the child during his/her hospitalization.

Smoking

Effective July 4th, 2009 Franklin Regional Medical Center will become a tobacco-free campus.  For everyone's health and safety.

Parking

Patient parking is located off N. Bickett Boulevard. Overflow parking can be found in the parking lot near the Visitors Entrance on Hospital Drive. Our Visitor parking is located by the Visitor’s Entrance of the hospital, off of Main Street and Hospital Drive.

Spiritual Care

Spiritual benefits can be a great source of strength and comfort to you and your family.  Franklin Regional Medical Center works very closely with the churches, mosques and synagogues throughout the community to provide you with support.  If you don't have a local clergy, one from your chosen denomination can be asked to visit you while you are here.  If your spiritual needs require certain foods, prayer/meditation, clothing/objects and customs regarding birth or death, or if you would like your church notified of your admissions, please contact your nurse.

Cafeteria/ Food Service

Our Dining Room, located to the left of the elevator near the Visitors entrance, is open to families and visitors from 7:30am to 5:30pm.

Meals are served in the cafeteria as follows:

Full course meals and sandwiches are available at these times. The self-service salad bar is available at lunch Monday - Friday.

The Menu Line operates from 9:00am Monday through Friday for the Lunch selections of that day. Menu Line number: (919) 497-8009.

A vending area in the Dining Room is open 24 hours a day. A variety of snacks and beverages are available. (A vending area is also located in the Emergency Department waiting area). The hospital provides FREE complimentary Coffee to all visitors.

Meal times for patients:

Each unit has sandwiches and a stocked kitchen with healthy snacks for the patient and are available at your request.

Internet Access

Franklin Regional provides FREE Wifi Internet Access throughout the facility for our patients, guests & visitors.  Additionally, we provide two computers in the Outpatient Waiting Area with Internet Access.